Refund Policy

1. 7-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase of BleuPlayer Pro. If you are not satisfied with the software for any valid reason, you may request a full refund within 7 days of your initial purchase.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The request is made within 7 days of the purchase date.
• You are experiencing technical issues that our support team has been unable to resolve.
• You have not violated our Terms of Service (e.g., license sharing).

Refunds are not granted if you simply change your mind after using the service or if your own internet connection/content provider is the cause of the issue.

3. Refund Process

To request a refund, please email our support team at support@bleuplayer.com with your order number and a brief explanation of the issue.

Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, typically within 5-10 business days.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us.