Refund Policy

BleuPlayer Pro is a media player only. Paid plans apply to access to the player and its activation status. They do not include channels, playlists, IPTV subscriptions, or media content.

Refund eligibility depends on where the purchase was made, whether the activation worked as intended, and any mandatory consumer rights that apply in your region.

BleuPlayer Pro includes 365 days of free access from the day you start using the app. No refund request is needed during that period because the trial itself is not a paid charge.

If you purchased through a platform or payment provider such as Google Play, Apple, Samsung, LG, Microsoft, or another third-party billing system, that provider's refund terms, timelines, and review process apply first.

BleuPlayer Pro cannot override a store's billing decision, but support can still help you identify the correct purchase record or confirm whether an activation issue occurred.

If BleuPlayer Pro processes the payment directly, we may review refund requests for situations such as duplicate charges, failed activation, or a technical problem that prevents normal use and that support could not resolve within a reasonable time.

Any approval remains subject to payment verification, misuse checks, and applicable law.

• Change-of-mind requests after successful activation, unless law says otherwise.
• Problems caused by third-party content sources, playlists, or provider outages.
• Requests based on unsupported devices, modified systems, or unofficial app builds.
• Used billing periods that were delivered as purchased, except where required by law.

Contact support@bleuplayer.com and include your device type, purchase platform, transaction reference, and a short description of the problem.

This policy does not limit any mandatory rights you may have under consumer protection law.